Question 1

Can I buy extra baggage online after booking?

Accepted Answer

Yes. Retrieve your booking at booking.fireflyz.com.my (My booking) and purchase the extra checked-baggage package. Purchases can be made online, via FY Live Chat or at airport ticketing offices up to two hours before scheduled departure.

Question 2

Where do I buy extra baggage?

Accepted Answer

On the Firefly website via 'My booking' (booking.fireflyz.com.my/RetrieveBooking.aspx), through FY Live Chat, or at airport ticketing offices.

Question 3

When is the deadline to buy extra baggage?

Accepted Answer

Extra baggage must be booked and paid for at least two hours before the scheduled flight departure. It can be bought during the initial flight booking or later via My booking.

Question 4

How does Firefly calculate extra baggage charges?

Accepted Answer

Firefly is weight-based: every fare includes 10 kg of checked baggage free, and extra baggage is pre-booked in 5-30 kg packages at a fee quoted during the booking process.

5-30 kg packagesSee official pricing
- The official site lists 5 kg, 10 kg, 15 kg, 20 kg, 25 kg and 30 kg add-on packages but publishes no fixed fees.
- The fee is quoted during flight booking or when adding the add-on in My booking, and varies by route.

Bags over the purchased allowance are charged per kg at the check-in counter; excess hand baggage (over the 7 kg carry-on allowance) is charged per piece at the boarding gate. Rates apply to both ATR and JET operations; MAB-operated codeshare flights are N/A.

Label	Amount
Excess checked baggage - domestic	MYR 40 per kg
Excess checked baggage - international	MYR 70 per kg
Excess hand baggage at boarding gate - ATR	MYR 47.17 per piece (domestic) / MYR 100 per piece (international)
Excess hand baggage at boarding gate - JET	MYR 188.68 per piece (domestic) / MYR 250 per piece (international)

Firefly has no separate overweight product: exceeding your purchased weight is charged the standard excess-baggage rate on the difference, and no single piece may exceed 32 kg.

Label	Amount	Notes
Exceeding purchased weight	MYR 40 per kg (domestic) / MYR 70 per kg (international)	Standard excess-baggage fees are charged on the difference between the actual weight and the weight category purchased. Fee/rule information only - overweight cannot be purchased as an online product.
Per-piece limit	See official pricing	No single checked piece may exceed 32 kg, regardless of the purchased allowance. Official example: with a 35 kg allowance you may check two pieces totalling 35 kg or more (excess fees apply above 35 kg), but no single piece may be heavier than 32 kg.

Covers only golf clubs, surfboards, bicycles and diving equipment. Pre-booked fees are published by weight tier for ATR, JET and MAB-operated flights; a 20 kg airport counter option is available at the same published rates.

Label	Amount	Notes
Pre-book 20 kg - ATR	MYR 80 (domestic) / MYR 90 (international)	ATR operations only publish a 20 kg sports equipment option.
Pre-book 20-40 kg - JET international	MYR 145 (20 kg) / MYR 165 (25 kg) / MYR 195 (30 kg) / MYR 225 (35 kg) / MYR 265 (40 kg)	JET domestic 20 kg, 25 kg, 30 kg and 40 kg tiers are marked N/A in the official fee table.
Pre-book 35 kg - JET domestic	MYR 225	The only sports-equipment tier published for JET domestic operations.
Pre-book - MAB-operated codeshare	from MYR 70 (20 kg) to MYR 190 (40 kg)	Published as 'Starts from' prices: 20 kg from MYR 70, 25 kg from MYR 90, 30 kg from MYR 120, 35 kg from MYR 150, 40 kg from MYR 190. Listed in the Singapore point-of-sale column of the official fees table.
Airport counter purchase 20 kg	MYR 80 (ATR domestic) / MYR 90 (ATR international) / MYR 145 (JET international)	Same published rate as online pre-purchase for 20 kg; excess-baggage fees apply beyond 20 kg. Available within 2 hours of departure, subject to flight load availability and approval by the operations team. MAB-operated: starts from MYR 70.
Fee variation	See official pricing	Official FAQ: the fee varies by route, seasonality, promotions and other factors. The total fee is quoted in the local currency based on the point of sale (POS) during the booking process, subject to applicable taxes.

Question 5

Is it cheaper to buy extra baggage online in advance vs at the airport?

Accepted Answer

Extra baggage must be pre-booked and paid for - the check-in counter does not sell extra baggage packages. Baggage exceeding the purchased allowance is charged excess fees of MYR 40 per kg (domestic) or MYR 70 per kg (international) at the check-in counter.

Question 6

What are the baggage limits?

Accepted Answer

Each passenger gets 10 kg of checked baggage free plus a 7 kg carry-on within 56 cm x 36 cm x 23 cm. Extra checked baggage can be added in packages up to 30 kg, and no single checked piece may exceed 32 kg.

Question 7

What happens if my bag exceeds the purchased weight category?

Accepted Answer

The standard excess-baggage fee is charged on the difference between the actual weight and the purchased allowance (MYR 40 per kg domestic, MYR 70 per kg international). No single checked piece may exceed 32 kg.

Question 8

Can I buy extra baggage on codeshare or interline flights?

Accepted Answer

No. Extra baggage is not available for interline and codeshare flights - passengers pay excess-baggage charges at check-in instead. Fees for MAB-operated codeshare flights follow Malaysia Airlines terms.

Question 9

Can I get a refund if I don't use my full baggage allowance?

Accepted Answer

No. Firefly does not offer a refund if you do not use the entire checked-baggage allowance you purchased.

Firefly Baggage Allowance, Fees & How to Add Extra Baggage

How to Add Extra Baggage & Prices on Firefly

Prices

FAQ